Whether you are in a meeting or giving a presentation, you have one chance to make a positive first impression. How you are perceived in those first moments significantly impacts your ability to establish trust, credibility, and the potential for a productive long-term relationship. Learn impression management and presentation skills to represent yourself and your company professionally.
Introduction – Good introductions include first and last names.
Smile – Sets the tone and conveys warmth and friendliness.
Handshake – A quick and effective way to establish rapport.
Appearance – Your appearance makes a powerful statement.
Posture – Good posture conveys confidence and competence.
Eye Contact – Positive eye contact shows interest and sincerity.
Business Presentation Skills
Engagement and Rapport
Managing the social and entertainment aspects of business conducted outside the office environment is a key business competency.
From extending the invitation to paying the bill, this comprehensive dining tutorial will teach you the practical aspects of planning and conducting business during a meal.
When do I start talking business?
Effective Business Entertaining
Extend the Invitation
Select the Restaurant
Host and Guest Duties
Toasting Tips and Table Manners
Two Styles of Dining
How and When to Order
Napkin and Silverware Savvy
When to Talk Business
Dining Dos and Don’ts
Paying the Bill
Assuming the purpose of the meal is business, it is appropriate to start talking about business after exchanging a few pleasantries and ordering the meal.
Do I have to order dessert if my client does?
Yes. Consider it an investment in the relationship. Never let your guest eat or drink alone.
Companies value employees who possess good networking and rapport-building skills. The more effectively you develop relationships, the greater your chances of success.
This interactive program takes participants through the process of finding the right events to effective follow-up.
You can't shake hands through voicemail or have lunch with an email. Some things are better in person.
Build Your Network
Prepare for the Event
Work the Room
Join a Group
Exchange Business Cards
Gracefully Depart a Conversation
Follow Up and Connect
Rise Above the Competition
Manage Time, Drinks, and Appetizers
Engage in Small Talk and Conversation
Introduce Yourself and Others
The public health environment redefined our work day, and many of us transitioned to a work-from-home arrangement.
Video conferencing became the norm but what works in person does not always work on camera. This program will teach you how to be camera ready and set the stage for a professional video experience.
Appearance and Attie
The pace and increasing virtuality of business has fueled the adoption of a broad range of tools and technologies but left a critical gap in communications protocol.
This session focuses on developing your skill set to leverage the full range of communications tools and techniques. Participants will learn how to select the appropriate tools and language for a variety of business scenarios and avoid classic communication errors.
Appropriate Use of Electronics
Business Meeting Protocol
Telephone/ Voicemail Etiquette
Voice, Language, and Grammar
Texting and Messaging
Business and Thank-You Notes
A Lunch and Learn is a fun training event, team-bonding activity, and enjoyable way to learn or brush up on new skills. Consider hosting one for your employees and customers to enjoy together as an opportunity to enrich their working relationship. Theresa will work with you to create a one-hour bite-sized program.
Bring geographically-distanced teams together with video conferencing.
Choose from Theresa's programs, including creating a custom event tailored to your specific goals. And yes, a Dining Etiquette Tutorial also works on video!